Get in touch

Within one working day, by email. We’re here Monday to Friday, 9am to 5pm UK time. There’s no live chat.

Yes. Use the email address on your account and include your case reference if you have it. Anything that needs your decision happens in your account, never by email.

We only text when something is waiting for you in your account. Our texts never ask you to reply, and never ask for passwords, codes or bank details. If you’re unsure, don’t tap the link. Go to handlemybills.co.uk yourself, sign in, and tell us about the text here.

Tell us what’s wrong and what it should be, using the email address on your account. We’ll reply once it’s fixed.

Send us a message and say it’s a complaint. Tell us what happened and what you’d like us to do, and we’ll come back to you by email.

Your bill, provider password, security answers, one-time codes or bank details. We never need these by email, and bills are added in your account.

Yes. Sign in and tell us to stop, or send us a message. We stop anything not yet agreed with a provider. If something is already under way, we’ll tell you what it is and what can still be done.

Of course. You don’t need an account to write to us. And if you’d like us to look at your broadband, you can start your free check now.